Contact us

Email: gm@hillsdoctors.com.au
Phone: 02 9836 1133 or 02 9836 4477
Fax: 02 9836 3166

Call ‘000’ in case of emergency.

If you need medical attention outside of our normal surgery hours, please contact Family Care Medical Services on 13 74 25. You can arrange for a home visit and you will be bulk billed if you have a valid Medicare Card. This service is available during weekdays (6pm to 8am), weekends (from 1pm to 8am). This service is only available to regular patients of this practice.

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Appointments

An appointment system operates in this practice with an average of 15 minutes per patient unless a long appointment is required. Please inform the receptionist if you require extra time. Every effort will be made to accommodate your preferred time. When booking, please advise the reception if your problem is URGENT, if you require a long appointment, need a special medical examination or procedure or if more than one family member needs to be seen. Contact us ASAP if you are unable to attend so that someone else can be accommodated. If you or a family member requires an interpreter service, we can organise this for you. Please let us know when you make the appointment.

Test Results

Your doctor will give you instructions on how to obtain results for pathology or imaging tests (X-rays, Ultrasounds etc).  In general, results are given during consultation in order to allow for appropriate discussion of their implications.  It is advisable to make an appointment to discuss further management or follow-up.

This practice has a NO Smoking policy
and we do not prescribe drugs of addiction

We are committed to quality improvement

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Arrangements

All consultations with a GP will be bulk billed if you have a Medicare card.  Please bring your Medicare card for all consultations.  A fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule.  Please ask the receptionist prior consultation.  If your visit is as a result of work related injury, you need to inform the attending doctor.  Work related consultations and treatment will be billed to the employer or the insurance company involved.

Telephoning your Doctor

All consultations with a GP will be bulk billed if you have a Medicare card.  Please bring your Medicare card for all consultations.  A fee will be charged for patients not registered with Medicare, and for consultations not covered by the Medicare Benefits Schedule.  Please ask the receptionist prior consultation.  If your visit is as a result of work related injury, you need to inform the attending doctor.  Work related consultations and treatment will be billed to the employer or the insurance company involved.

Recalls and Reminders

We are committed to preventive care. To provide for an efficient monitoring of your health, this practice offers a computerised system of recalls and reminders. Your doctor will seek your permission to be included on our reminder system. We may issue you with a reminder notice from time to time offering you preventive health services appropriate to your care. If you do not wish to be part of this system please let your doctor or receptionists know.  Recalls/reminders are done by phone or mail for follow-up tests, immunisations, health care assessments, review of chronic health problems like diabetes, asthma etc.

Feedback

We always welcome any constructive comments or suggestions. Our staff is here to help, so don’t hesitate to ask for assistance. Due to the unpredictable nature of general practice consultations, doctors will sometimes be behind schedule. We apologise for any inconvenience this may cause. We take your feedback seriously as they will help us improve our services and cater for your needs. However, if you are dissatisfied and want to take your concerns further, you may contact the Health Care Complaint Commission on 1800 043 159 or online at www.hccc.nsw.gov.au

Privacy

All our medical records are computer based records only. Your medical record is a confidential document. It is the policy of this practice to maintain security of personal health information at all times and to ensure that this information is only available to authorised members of staff. We abide by the ten National Privacy Principles available at http//www.privacy.gov.au/health/index.html

Click here to download our practice information sheet